Comments on: The vBulletin Meltdown, and Great Customer Service from IPS http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service Dan Cryer - Leeds Web Developer Mon, 06 Sep 2010 22:05:47 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: hotwheels http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-166 hotwheels Fri, 06 Nov 2009 06:02:34 +0000 http://www.dancryer.com/?p=259#comment-166 Well here is a good one, it appears that team vb.com has stooped to a new low. Brandon Sheley whom runs a site that is built around vbulletin, received a dmca complaint today for sharing Bob Brisco’s public blog “vision for vbulletin” on his site. I am having trouble believing how unprofessional this entire thing is getting. Sending out a DMCA complaint because someone posted what you said word for word, is bullcrap. Brandon has done allot to help with the growth of the vbulletin community, and is now threatened by the company he faithfully seemed to believe in. Is it really legal to even file a DMCA complaint for coping and pasting something that is public on the internet? Well here is a good one, it appears that team vb.com has stooped to a new low. Brandon Sheley whom runs a site that is built around vbulletin, received a dmca complaint today for sharing Bob Brisco’s public blog “vision for vbulletin” on his site. I am having trouble believing how unprofessional this entire thing is getting. Sending out a DMCA complaint because someone posted what you said word for word, is bullcrap. Brandon has done allot to help with the growth of the vbulletin community, and is now threatened by the company he faithfully seemed to believe in. Is it really legal to even file a DMCA complaint for coping and pasting something that is public on the internet?

]]> By: Leading Forum Software Developer Shafts Us... - Mazdaspeed Forums http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-155 Leading Forum Software Developer Shafts Us... - Mazdaspeed Forums Tue, 03 Nov 2009 00:07:44 +0000 http://www.dancryer.com/?p=259#comment-155 [...] Dispute | The Law Professor I Was Around Blog Archive vBulletin Holds Consumers? Puppy Hostage The vBulletin Meltdown, and Great Customer Service from IPS - Dan Cryer - Leeds Web Developer Case study: how to lose customers and destroy your brand | Blog | Econsultancy Shining Light on [...] [...] Dispute | The Law Professor I Was Around Blog Archive vBulletin Holds Consumers? Puppy Hostage The vBulletin Meltdown, and Great Customer Service from IPS – Dan Cryer – Leeds Web Developer Case study: how to lose customers and destroy your brand | Blog | Econsultancy Shining Light on [...]

]]> By: Master list of vB 4 Frenzy Articles http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-154 Master list of vB 4 Frenzy Articles Mon, 02 Nov 2009 18:55:15 +0000 http://www.dancryer.com/?p=259#comment-154 [...] Master list of vB 4 Frenzy Articles Some missing articles: The vBulletin Meltdown, and Great Customer Service from IPS - Dan Cryer - Leeds Web Developer Case study: how to lose customers and destroy your brand | Blog | Econsultancy Sites dedicated to [...] [...] Master list of vB 4 Frenzy Articles Some missing articles: The vBulletin Meltdown, and Great Customer Service from IPS – Dan Cryer – Leeds Web Developer Case study: how to lose customers and destroy your brand | Blog | Econsultancy Sites dedicated to [...]

]]> By: hotwheels http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-153 hotwheels Mon, 02 Nov 2009 17:31:17 +0000 http://www.dancryer.com/?p=259#comment-153 First off, here is the link to the initial information of the upcoming changes: http://www.brent-wilson.com/archives/46/ Secondly, as you can see, everything that is in the information is coming true, word for word: here is rays statement: http://www.brent-wilson.com/wp-content/uploads/2009/05/picture13etj.png Here is the cost structure, before rays announcement: http://www.brent-wilson.com/wp-content/uploads/2009/05/picture8hpp.png I was one of the customers whom was banned for asking questions about all of the changes to come from internet brands, only to be told that the information i am reading is false and that the information isn't the direction internet brand is leaning towards. As you can see with your own eyes, it is exactly where they went. And now my license has been suspended and i was banned from vbulletin.com/vbulletin.org and my members section. I must be one of the few that are unhappy and since they silenced my on the site, they can now start lying to others. First off, here is the link to the initial information of the upcoming changes: http://www.brent-wilson.com/archives/46/

Secondly, as you can see, everything that is in the information is coming true, word for word: here is rays statement: http://www.brent-wilson.com/wp-content/uploads/2009/05/picture13etj.png

Here is the cost structure, before rays announcement: http://www.brent-wilson.com/wp-content/uploads/2009/05/picture8hpp.png

I was one of the customers whom was banned for asking questions about all of the changes to come from internet brands, only to be told that the information i am reading is false and that the information isn’t the direction internet brand is leaning towards. As you can see with your own eyes, it is exactly where they went. And now my license has been suspended and i was banned from vbulletin.com/vbulletin.org and my members section. I must be one of the few that are unhappy and since they silenced my on the site, they can now start lying to others.

]]> By: Foo http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-150 Foo Fri, 30 Oct 2009 03:00:33 +0000 http://www.dancryer.com/?p=259#comment-150 I mentioned this article in my vBulletin story. http://www.iwasaround.com/activism/vbulletin-holds-consumers-puppy-hostage-302/ I mentioned this article in my vBulletin story.

http://www.iwasaround.com/activism/vbulletin-holds-consumers-puppy-hostage-302/

]]> By: vBulletin Holds Consumers’ Puppy Hostage | I Was Around http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-149 vBulletin Holds Consumers’ Puppy Hostage | I Was Around Fri, 30 Oct 2009 02:44:00 +0000 http://www.dancryer.com/?p=259#comment-149 [...] Update: Dan Cryer also did a Good Article. [...] [...] Update: Dan Cryer also did a Good Article. [...]

]]> By: David McHenry http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-148 David McHenry Thu, 29 Oct 2009 23:07:56 +0000 http://www.dancryer.com/?p=259#comment-148 Great article and easy to read. Its been a sheer catastrophe over at vBulletin since IB has taken over, one train wreck after the next. The upgrade to vBulletin 4 was rushed, and a disaster. I was one of the first ones on the board and it took over 5 minutes for pages to load and almost 12 minutes to navigate and post a thread. Don't believe the bullshit hype that "it was a ton of customers online at once waiting to see it in action", that simply wasn't true. The Who's online list showed 285 guests and members online before it was shut off for a few more hours (While presumable more servers were ordered) Great article and easy to read. Its been a sheer catastrophe over at vBulletin since IB has taken over, one train wreck after the next.

The upgrade to vBulletin 4 was rushed, and a disaster. I was one of the first ones on the board and it took over 5 minutes for pages to load and almost 12 minutes to navigate and post a thread.

Don’t believe the bullshit hype that “it was a ton of customers online at once waiting to see it in action”, that simply wasn’t true. The Who’s online list showed 285 guests and members online before it was shut off for a few more hours (While presumable more servers were ordered)

]]> By: phpBB Fan http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-147 phpBB Fan Thu, 29 Oct 2009 19:19:13 +0000 http://www.dancryer.com/?p=259#comment-147 I had IPB about a year ago, but they terminated my license and forum account for something stupid. I regret acting the way I did, but suspending licenses for someting related to their forums isn't right. Since then, I've been working with phpBB, and I love it. vBulletin and IPB are as bad as eachother. Move to something where you're guaranteed to get support without high ego staff members in the way. I had IPB about a year ago, but they terminated my license and forum account for something stupid.

I regret acting the way I did, but suspending licenses for someting related to their forums isn’t right.

Since then, I’ve been working with phpBB, and I love it.

vBulletin and IPB are as bad as eachother. Move to something where you’re guaranteed to get support without high ego staff members in the way.

]]> By: TV on the Brain http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-146 TV on the Brain Thu, 29 Oct 2009 18:40:09 +0000 http://www.dancryer.com/?p=259#comment-146 Dan, I gave IPS/IPB a serious try, but their "community" is more like a group of children waiting to pounce and give -rep if anyone doesn't share their opinion, and that, coupled with the fact that the product is confusing to navigate through and lacks proper documentation (a manual, for one), was enough to turn me away. How is a person supposed to get help if the support forums treat them like crap, and there is no documentation? Dan,
I gave IPS/IPB a serious try, but their “community” is more like a group of children waiting to pounce and give -rep if anyone doesn’t share their opinion, and that, coupled with the fact that the product is confusing to navigate through and lacks proper documentation (a manual, for one), was enough to turn me away. How is a person supposed to get help if the support forums treat them like crap, and there is no documentation?

]]> By: Brandon sheley http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-145 Brandon sheley Thu, 29 Oct 2009 17:17:06 +0000 http://www.dancryer.com/?p=259#comment-145 Nice read, I think it's sort of funny that adminaddict gets another mention for the vbulletin discussion. Oh well, more power to them. I'm sticking with vbulletin on one of my forums, but I've also purchased and setup an IPB to test and play with. No reason to limit our options Nice read, I think it’s sort of funny that adminaddict gets another mention for the vbulletin discussion. Oh well, more power to them. I’m sticking with vbulletin on one of my forums, but I’ve also purchased and setup an IPB to test and play with. No reason to limit our options

]]> By: Dan Cryer http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-144 Dan Cryer Thu, 29 Oct 2009 16:10:07 +0000 http://www.dancryer.com/?p=259#comment-144 Hi "TV on the Brain", thank you for your feedback and contribution... It's great to hear from an active vBulletin customer, although very sad to hear you don't know where you should be going. Out of interest, have you had any particular problems with IPS and/or IP.Board? I'm sure they'd be happy to help out if so. :) Hi “TV on the Brain”, thank you for your feedback and contribution… It’s great to hear from an active vBulletin customer, although very sad to hear you don’t know where you should be going.

Out of interest, have you had any particular problems with IPS and/or IP.Board? I’m sure they’d be happy to help out if so. :)

]]> By: TV on the Brain http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-143 TV on the Brain Thu, 29 Oct 2009 15:10:42 +0000 http://www.dancryer.com/?p=259#comment-143 Very, very well put. As far as "overwhelming responses" to sales, what do you expect when you hold customers hostage? Of course there's an "overwhelming response to sales". It's either pay $130 now, or pay $300 later. Come on now, this isn't showing any sort of respect for customers at all. Right now, IB/vBulletin is in trouble, and they're trying to get a "bailout" from their customers. A few of them may have been suckered into the scheme, but most (yes, Ray, I did say MOST) didn't. Out of the customers I talked to (I work on vB forums for multiple customers), not a single one of them is going to shell out this kind of cash for this product. Why should they, they've already paid for vBulletin. This is nothing but a nightmare for IB. I wish I could say the future looks good for IPB (the other paid forum software company), but having experienced their product (and lack of proper documentation) first hand, I can't say they're that much better. Very, very well put.
As far as “overwhelming responses” to sales, what do you expect when you hold customers hostage? Of course there’s an “overwhelming response to sales”. It’s either pay $130 now, or pay $300 later. Come on now, this isn’t showing any sort of respect for customers at all.

Right now, IB/vBulletin is in trouble, and they’re trying to get a “bailout” from their customers. A few of them may have been suckered into the scheme, but most (yes, Ray, I did say MOST) didn’t.

Out of the customers I talked to (I work on vB forums for multiple customers), not a single one of them is going to shell out this kind of cash for this product. Why should they, they’ve already paid for vBulletin.

This is nothing but a nightmare for IB. I wish I could say the future looks good for IPB (the other paid forum software company), but having experienced their product (and lack of proper documentation) first hand, I can’t say they’re that much better.

]]> By: Dean Clatworthy http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-142 Dean Clatworthy Thu, 29 Oct 2009 11:32:38 +0000 http://www.dancryer.com/?p=259#comment-142 I'm not going to come here and troll like many will do. I just wanted to say how eloquently and succinctly this article was written. Good job! I’m not going to come here and troll like many will do. I just wanted to say how eloquently and succinctly this article was written. Good job!

]]> By: Dan Waldron http://www.dancryer.com/2009/10/vbulletin-meltdown-and-great-ips-customer-service#comment-141 Dan Waldron Thu, 29 Oct 2009 11:16:19 +0000 http://www.dancryer.com/?p=259#comment-141 Hello. I was reading someone elses blog and saw you on their blogroll. Would you be interested in exchanging blog roll links? If so, feel free to email me. Thanks. Hello. I was reading someone elses blog and saw you on their blogroll. Would you be interested in exchanging blog roll links? If so, feel free to email me.

Thanks.

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